Privacy Policy
Effective Date: March 1, 2026
Thank you for using SONIQ. We care about protecting your personal data and maintaining transparency in how we handle it. This Privacy Policy explains what information we collect, how we use it, and how we protect your information.
1. What Information We Collect
We may collect the following information when you use our services:
Personal Information:
・Name and surname
・Contact phone number
・Email address
・Pickup and delivery address
Automatically Collected Information:
・IP address
・Device and browser type
・Date and time of site visit
Payment Information:
We use third-party payment services to process transactions and do not store your bank card information.
2. Purpose of Data Processing
We process your data for the following purposes:
・Processing and fulfilling laundry and dry-cleaning orders
・Organizing pickup and delivery of items
・Communicating with customers to clarify order details
・Improving service quality and personalizing user experience
・Fulfilling legal obligations
3. How We Protect Your Data
We take all necessary technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
4. Data Sharing with Third Parties
We may share your data with the following categories of third parties:
・Courier services for delivery
・Payment services for transaction processing
・Cloud service providers for data storage
Your data will never be shared with third parties for purposes unrelated to providing SONIQ services.
5. Cookies and Tracking
We use cookies to improve website functionality and analyze user behavior. You can disable cookies in your browser settings.
6. Your Rights
You have the right to:
・Access your personal data
・Correct or delete your data
・Restrict data processing
・Object to data processing
・Request data portability
To exercise your rights, contact us using the contact details below.
7. Contact Information
If you have any questions or requests regarding data processing, please contact us.
8. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy. Changes take effect upon publication of the updated version on the website.
We recommend periodically reviewing the Privacy Policy to stay informed about current data processing practices.
SONIQ Sdn. Bhd.