Terms of Service
Effective Date: March 1, 2026
By using the laundry and garment care service (the "Service") provided by Soniq Technology Sdn Bhd ("we" or "Company"), you agree to the following Terms of Service ("Terms").
Article 1 (Application)
These Terms govern the rights and obligations between the Company and you regarding the use of the Service.
Article 2 (Service Description)
The Service is a subscription-based garment care service that provides washing, drying, and finishing for clothing such as everyday wear. Pickup and delivery are free.
Article 3 (Acceptable Items)
3.1 The following items are accepted for the Service:
・Everyday clothing
・Bed sheets
・Other garments and textile products used in daily life
3.2 The Service is intended for everyday clothing. The following items are generally not accepted:
・Luxury brand items (Louis Vuitton, Hermès, Chanel, and other high-value designer brands)
・Vintage items
・High-value items
・Items requiring special care
・Other items deemed by the Company to be luxury or specialty goods
Article 4 (Prohibited Conduct)
When using the Service, you must not:
・Make false declarations
・Violate any laws or regulations
・Cause damage to the Company or third parties
Article 5 (Fees and Payment)
Fees are based on a monthly subscription. Please refer to the pricing page for details.
Article 6 (Disclaimer)
6.1 The Company shall not be liable for damages caused by your intentional or grossly negligent conduct.
6.2 Shrinkage, colour fading, deterioration due to aging, existing stains, and similar changes that occur through ordinary washing are generally excluded from compensation.
Article 7 (Compensation)
If, between the Company's receipt of an item and its return, loss, a new stain, or significant colour transfer occurs due to a cause attributable to the Company, the Company will compensate up to a maximum of RM200 per item.
Article 8 (Photographic and Video Records)
The Company will keep photographic, video, and other records at the time of receipt, before and after processing, and at the time of return. These records will be used as reference materials in the event of an issue.
Article 9 (Delivery to Lobby, Security, etc.)
Where, with your consent, the Company returns items to a lobby, security desk, concierge, or similar location, loss or theft occurring after the Company has completed the return record is generally excluded from compensation.
Article 10 (Claim Period)
Claims regarding loss, stains, damage, or other issues must be submitted within 48 hours of the item's return. Claims submitted after this period will generally not be accepted.
Article 11 (Amendment of Terms)
The Company may amend these Terms as necessary. Amended Terms shall take effect upon publication on this website.
Article 12 (Contact)
For inquiries regarding these Terms, please contact us.
Soniq Technology Sdn Bhd
202601023186 (1685283-D)
+60 17-741 2778